Last updated: 15 August 2026

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Kynetx Medical Limited (“Kynetx Medical”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Statement explains how we collect, use, store and disclose personal information when you use our website, contact us, place an order, or engage with our products and services.

Kynetx Medical is based at:

600 Main Street
Palmerston North
New Zealand

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We handle personal information in accordance with the Privacy Act 2020 and, where applicable, the Health Information Privacy Code 2020.

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1. What information do we collect?

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The information we collect depends on how you interact with Kynetx Medical. When you contact us, register with us, request a quotation or place an order, we may collect information such as:

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• your name;

• your professional role and organisation;

• clinic or practice details;

• contact details, including email address and telephone number;

• billing and invoicing information;

• information relating to orders and quotations; and

• correspondence and communications with you.

 

Where required to manufacture an orthotic or other device, clinicians may also provide information relating to a patient, which may include:

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• patient's name or identifying information;

• measurements;

• clinical information;

• prescription details;

• photographs;

• 3D scans;

• casts or impressions;

• fitting information; and

• other information relevant to designing and manufacturing the prescribed device.

 

Health information is subject to additional privacy protections under the Health Information Privacy Code 2020 where the Code applies.

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Information collected through our website

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When you use our website, we may collect information that you choose to provide through contact forms, enquiry forms, order forms or other online interactions.

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We may also collect limited technical information about your use of the website, such as your IP address, browser type, device information and information about how you interact with the website.

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2. How do we collect information?

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We may collect personal information:

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• directly from you;

• from a clinician or healthcare professional acting in connection with a patient;

• when you submit an enquiry or order through our website;

• when you communicate with us by email, telephone or other means;

• when you provide information in connection with a quotation or manufacturing request; and

• through information generated by your use of our website.

 

Where a clinician provides Kynetx Medical with information about a patient, we may collect that information indirectly from the clinician or healthcare provider rather than directly from the patient. Where required by law, we will take reasonable steps to ensure the individual concerned is aware that their information has been collected, the purpose for which it was collected, who may receive it, and their rights to access and correct it.

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3. Why do we collect personal information?

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We collect and use personal information where it is reasonably necessary for our business and services.

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This may include:

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• responding to enquiries;

• communicating with clinicians and customers;

• preparing quotations;

• processing and managing orders;

• designing and manufacturing orthotic and bracing solutions;

• confirming prescriptions and specifications;

• communicating with clinicians about a patient's device;

• arranging fitting, adjustments or follow-up where applicable;

• invoicing and managing accounts;

• maintaining business and financial records;

• improving our products, services and website;

• maintaining website security;

• meeting our legal and regulatory obligations; and

• protecting the rights, safety and interests of Kynetx Medical, our customers and patients.

 

We will not use personal information for a purpose that is inconsistent with the purpose for which it was collected unless permitted or required by law.

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4. Patient information

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Kynetx Medical may receive health and other personal information about patients from clinicians in order to manufacture an orthotic or other medical device. The prescribing clinician is responsible for ensuring that the information provided to Kynetx Medical is appropriate for the purpose for which it is being supplied and that any necessary permissions or authorisations have been obtained.

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Kynetx Medical will only use patient information for purposes connected with the services being provided, such as assessing, designing, manufacturing, fitting, modifying or supporting the relevant device, or for another purpose permitted or required by law.

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We do not sell patient information or use patient information for unrelated marketing purposes.

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5. Who may we share information with?

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We may disclose personal information where reasonably necessary to provide our services, manage our business or meet our legal obligations. Depending on the circumstances, information may be shared with:

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• the clinician or healthcare professional responsible for the patient;

• the relevant medical or healthcare practice;

• service providers who assist us with website hosting, information technology, communications, administration or other business functions;

• professional advisers, where appropriate;

• government agencies or regulatory bodies where required or permitted by law; and

• other parties where you have authorised us to do so or where disclosure is otherwise permitted or required by law.

 

We will not sell personal information to third parties.

 

6. Overseas service providers

 

Some businesses use cloud-based software or service providers that may store or process information outside New Zealand. Where personal information is disclosed to an overseas organisation, Kynetx Medical will take reasonable steps to ensure that the requirements of the Privacy Act 2020 relating to overseas disclosure are met. This may include ensuring that the overseas recipient is subject to comparable privacy protections, has agreed to appropriate safeguards, or that another permitted basis for disclosure applies.

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7. How do we protect your information?

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We take reasonable steps to protect personal information from loss, unauthorised access, disclosure, alteration or misuse.

The measures we use may include appropriate physical, technical and organisational safeguards. Access to information is limited to people who reasonably need it for their role or to provide the relevant service. However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

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8. How long do we keep information?

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We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, including providing services, maintaining appropriate business and clinical records, resolving disputes and meeting legal, regulatory and accounting obligations.

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When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

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9. Accessing your personal information

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You have rights under New Zealand privacy law to request access to personal information we hold about you, subject to any applicable exceptions. You may also request that we correct information that you believe is inaccurate or incomplete.

If you would like to request access to or correction of your information, please contact us using the details below. Where information has been provided to Kynetx Medical by a clinician on behalf of a patient, we may need to verify the identity and authority of the person making the request and may consult with the relevant clinician where appropriate.

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10. Website cookies and analytics

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Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve our online services. Cookies may collect information such as browser type, device information, pages visited and general website usage information. You can adjust your browser settings to control or disable cookies. Some website functions may not operate correctly if certain cookies are disabled.

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If Kynetx Medical uses third-party analytics, advertising or other tracking services, those services may collect information in accordance with their own privacy policies.

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11. Links to other websites

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Our website may contain links to other websites. Kynetx Medical is not responsible for the privacy practices, content or security of websites operated by third parties. We recommend reviewing the privacy statement of any third-party website you visit.

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12. Marketing communications

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From time to time, Kynetx Medical may contact clinicians, customers or other business contacts with information about our products, services, news or other relevant business updates. Where required, we will provide an appropriate opportunity to opt out of marketing communications. You can request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in an electronic communication.

 

13. Privacy breaches

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If Kynetx Medical experiences a privacy breach that is likely to cause serious harm to an affected individual, we will take appropriate steps in accordance with the Privacy Act 2020, including notifying the Privacy Commissioner and affected individuals where required. We will also take reasonable steps to investigate the breach, contain it and reduce the risk of further harm.

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14. Changes to this Privacy Statement

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We may update this Privacy Statement from time to time to reflect changes to our business, website, services, technology or legal requirements. The most current version will be published on this website together with the date it was last updated.

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15. Contact us about privacy

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If you have any questions about this Privacy Statement, how we handle personal information, or would like to request access to or correction of your information, please contact us.

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Kynetx Medical Limited
600 Main Street
Palmerston North
New Zealand

Email: shaun@kynetx.co.nz

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